Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 10 March 2026
Who We Are
Neighbourhood Wash is a window cleaning service based in Spalding, Lincolnshire, operated by Simon Carney. Our website address is: https://spaldingwindowcleaning.co.uk.
What Data We Collect
When you contact us via our website, WhatsApp, phone, or email, we may collect:
- Your name
- Phone number
- Email address (if provided)
- Your address or village/town
- Details about the service you require
We do not collect payment card details through this website.
How We Use Your Data
We use your personal information to:
- Respond to your enquiry and provide a quote
- Schedule and deliver our window cleaning service
- Contact you about upcoming appointments
- Send reminders for regular cleans (if you have opted in)
How We Store Your Data
Your contact details are stored securely on our phone and/or in our scheduling system. We do not share your data with third parties for marketing purposes. We retain your information for as long as you remain a customer, and for up to 12 months after your last service.
Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Withdraw consent for us to contact you
To exercise any of these rights, contact Simon on 07411 461822 or email neighbourhoodwash88@yahoo.com.
Cookies
This website does not use tracking cookies or analytics software. No personal data is collected through cookies when you browse our site.
Third-Party Services
Our contact form sends messages via WhatsApp. When you use this feature, your message is processed by WhatsApp (Meta Platforms) under their own privacy policy. We also link to our Google Business Profile, which is governed by Google's privacy policy.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Contact
If you have any questions about this privacy policy, please contact us:
Phone: 07411 461822
Email: neighbourhoodwash88@yahoo.com
Location: Spalding, Lincolnshire